FAQ
TopCan the TV monitor pick up TV channels in my country?

Broadcasting is available for either PAL or NTSC depending on the video format used by a specific country. If you are uncertain about PAL, NTSC, or unclear on your country’s video format, please see Basic Knowledge.

TopCan I cancel my order after shipment?

Orders cannot be cancelled once they are shipped.

TopWill the product fit in my car?

Our products will fit most standard cars. But Special Car brands like Toyota, Mazda-3, VOLKSWAGEN and so on please check our Specific Car DVD player, which is especially fit for this model, perfect match with easy installation.
Before buying, please measure the player position height of your car. If 50mm, please select from 1 Din series; and if 100mm, please select from 2 Din series. The DIN series is universal.
If you still not sure about it, you may consider consulting a technician before ordering to be sure on the fit.

TopCan I purchase the product(s) and pick up the order directly from your office?

Our products are available to overseas customers and we generally do not sell directly from Hong Kong. Special arrangements may be made for pick-ups from our office if payment is made in cash. Please contact us with questions on this.

TopCan shipments be combined?

1. Shipments may be combined to decrease shipping costs for some areas (excluding AU, US, UK).
2. All items purchased within a 7 day period may be combined in one shipment with one payment.
3. Discounts will be offered  on the purchase of multiple items and will be applied automatically  when the order is placed.
4. No combined shipment offer after paid. The combined shipment will be given to you automatically after you finish shopping.

TopHow long does it take until I receive the package? Where is my package at the moment?

We will arrange the shipment for your item within 2 business days after payment confirmation.
Once your item is sent, an email with tracking number will be sending to you as well.
Some item will be sent by express, it usually takes 3-5 days for delivery process.
Some item will be sent by registered mail, then it will take about two weeks for shipment.

TopCan I send the product back if I am unsatisfied with it?

If you are not satisfied with our product, report to us within 7 days of delivery date, and the internal package has not been detached, you can exchange it with another model. The balance will be paid by you or returned by us. And you should be responsible for the shipping fee of both sending back and forth additionally, which based on your own country's shipping rate. So, before you place your order, please refer to all of the details in our product introduction page.

TopWhy haven’t I received an answer to my email from Eonon?

Attention all email users of GMX, WEB de, Freenet, and Hotmail: Please check  your spam/junk mail for our emails.

TopWhere are the products shipped from?

If products need to be delivered from and shipped to Japan, please choose the Japanese version  of our website  for ordering. No additional custom duty will apply.
If products need to be  delivered from  and shipped to UK,please choose the UK version of our website for ordering. No additional custom duty will apply.
For all other orders, please choose the English version of our website for ordering. These orders will be  shipped from Hong Kong.
Each order and delivery location are unique regarding shipping fees. Please refer to the
Shipping & Delivery section within the Help Center for more information..

商品はどちらから発送していただくのでしょうか。

もし日本から出荷させていただければ、 日本語 バージョンのウェブサイトでご注文ください。それで、関税が発生しません。

同様、ドイツから出荷させていただければ、ドイツ語バージョンのウェブサイトでご注文ください。それで、関税が発生しません。

日本とドイツを除いて、英語バージョンのウェブサイトでご注文ください。こちらはホンコンから他の国に出荷いたしますから。

バージョンによって、価格とその他の料金は異なっています。詳細は Help Center Shipping & Delivery をクリックしてご覧ください。

 

Wo wird mein Produkt losgeschickt?

 

Falls Sie das Produkt von Japan zu Ihnen (nur für die Kunden in Japan) losschicken möchten, machen Sie bitte Ihre Bestellung auf die japanische Webseite, darauf brauchen Sie keine zusätzliche Zölle für Ihre Bestellungen zu bezahlen.

Gleichfalls, wenn Sie das Produkt von UK zu Ihnen (nur für die Kunde aus EU-Länder) losschicken möchten, geben Sie bitte Ihre Bestellung auf unsere UK Webseite, dann können Sie die Zölle sparen.

Außer Japan und Deutschland, können wir unsere Ware von Hongkong zu Ihnen (für die Kunde aus Weltweit ausser Japan und Deutschland ) losschicken, und Sie können nur Ihre Bestellung auf unsere englische Webseite geben.

Auf verschiedene Webseite gibt es verschiedene Preise und Gebühren, für weitere Infomation besuchen Sie Shipping & Delivery unter dem link Help Center.

TopHow to contact Eonon if my unit meets a problem?

1.    You can chat with us online here.
2.    You can send an Email to eonon.com@sbo2.net
3.    You can call 18183568356 on our office hours: 9:00am-6:30pm (Hong Kong Time) - Monday to Friday. US EST(08:00 PM - 5:30 AM)/ EU UTC+1 IT, FR, etc(2:00 AM-11:30 AM) .


 

TopAny discount on buying multiple products?

If you buy 2 or more products (including at least one DVD or GPS unit), discounts will be provided on the total shipping fee as follows:

Product Quantity Shipping Discount
2-3 20% off
>= 4 30% off

Cameras, Monitors, Digital TV box, Security Face Panel , ipod/iphone cable ect are the hot products that most of our customers will buy with the DVD/GPS units, get them together at one time will help you save more! You can also refer to the "Recommended Products" of each product page and “People bought this also bought” on the shopping cart in our website to know more.

Free Likes