If you unfortunately receive a transport damaged item, please keep all the package materials and send photos of the broken item to us within 7 days.  The delivery companies do not accept damage claims reported after 7 days. We will assist you in recovering damages or losses  from the delivery company.  It will take about 14-28 days for the courier company to investigate the case, so please be patient.  We will keep you informed. Also, if your parcel is insured, we will send you the replacement once the delivery company confirms that it can be compensated. Thanks.

Please contact our service team once you received wrong item within 7 days or some items missed. We will help you to change or resend the missed items.
Please rest assured!

1)In most of the case, items may be defective due to misuse or a lack of installation knowledge. We recommend our customers seek professional assistance before installation. We will not responsible for any default due to improper use or installation.

2) Our certified technicians will inspect and test all items before shipment. 99 percentage of our products can run normally without problems. How to prove and show our confidence?

We promise: If you report a factory defective product

Kindly Note: For all the cases above, you should responsible for the return cost.

If you are not satisfied with our product, report to us within 7 days of delivery date, and the internal package has not been detached, you can change it to another model. The balance will be paid by you or returned by us. And you should be responsible for the shipping fee of both sending back and forth additionally, which based on your own country's shipping rate. So, before you place your order, please refer to all of the details in our product introduction page.

You can get a refund only in this case:
If the unit if tested to be factory defective and can neither be fixed or replaced, we will refund part of the item price to you accordingly, but the shipping fee is not included.

1) We offer 2 year warranty to all the Eonon brand products which are sold on our official websites, including www.eonon.com, http://it.eonon.com/, http://www.eonon.co.uk/, http://de.eonon.com/. But we are not responsible for the products which you buy from eBay reseller or your local reseller. The warranty of these products will depend on the policy of the resellers themselves.

2) Please complete the guarantee form when you receive the product; the warranty will be valid only for those products registered online: http://www.eonon.com/warranty/warranty.aspx We recommend our customers consult a professional for installation. Installation fee is NOT included if replacement is necessary or independent repair is done on an item.

3) The item's warranty becomes invalid:
(1) If damage is caused by: undue wear & tear, dirt, misuse, improper installation or operation, neglect, or accident.
(2) If the warranty seal is removed or damaged.
(3) If the item was opened, any parts of the item were removed or repaired by an unauthorized person.

Please read our policies and sale terms carefully before placing an order. If you have any questions, please feel free to email us.

Please kindly be patient, we will reply your email within 1 business day! After checking your email, we’ll offer several methods for you to check if the unit is really default. Most of time, you don’t need to send the item back by fixing some easy problems yourself.

1) If the problems are still exist after checking, we will offer you a return number to send it back. The item will not be checked and repaired without the return number.
2) After receiving your default item, our technician will test the item carefully. The CS will provide you service like we promised above!
3) If the product is neither can be fixed nor replaced, we will return part of the item price to you accordingly, but the shipping fee is not included.
Please remember to send your bank account information to us by email in order to refund your payment as soon as possible. If you paid by PayPal, we will ONLY refund through Paypal only.
4) If we determine that the item is working fine, the buyer will be responsible for the return shipment of the item. THE RIGHT TO JUDGE THE PRODUCT DEFECTIVENESS IS FROM OUR TECHNICIAN'S REPORT.

-Items that have been damaged by improper use or abuse
-Non-defective, opened items
-Items NOT bought from official Eonon websites