Shipping & Delivery
TopAbout postage

We provide free postage for 15 countries and areas please check the below form for specification: 

United State
United Kingdom
Puerto Rico
Hong Kong

For the European Union customers, you can buy from our UK website, with No tax or duty. Since the units will be shipped from the UK stock locally. 

Please kindly pay attention:

We don't offer free shipping to some subsidiary islands of United Kingdom and United States, such as Virgin  island UK, Guernsey UK, Jersey UK, Virgin  island USA and Guam USA.

Other country and areas you can check it in item detail page.

- For the FedEx, we'll use IE service preferentially. If there is only IP service for your area, you should be responsible for the extra fee. The extra shipping fee are based on your area and the Fedex rate.
- For Fedex, TNT, EUeco, some remote areas in the US, Canada, UK, Australia, ect may require extra remote shipping fee.

For Fedex, you can check the remote area here: The remote fee is 15USD.

For TNT, you can check the remote area here: The remote fee is 15GBP or 15 AUD.

For EUeco, ther remote area fee for European countries (exclude UK) is 28EUR.unforturnately

TopDelivery Time

Shipment of items will  occur within 2 business days once payment is confirmed.

TopComplete Delivery Address

When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location.

TopPO BOX Delivery Address

We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.

TopExpress Tracking

After the item is shipped, we will email the order details and shipping information. A tracking number will also be sent.  If you do not receive the tracking email, please contact our online service.

TopOur Shipping Partner

We currently maintain cooperative relationships with: FedEx, TNT, TOLL and EMS. Our commitment to our customers is to assure the delivery reaches its destination in the quickest manner with the lowest cost.
(For the FedEx, we'll use IE service preferentially. If it only has IP service for your area, customers should be responsible for the extra fee. Thanks. )

TopShipping Areas

Currently we can ship items anywhere except military areas. Some extended areas may require extra charges.

TopHow long can I receive the package? Where is my package at the moment?

Shipment of items will occur within 2 business days once payment is confirmed. A tracking number will be sent to you via email.

Some items(except those in the “Others” and "Kits & Harness" catalog) will be sent by express, it usually takes approximately 1-7 days for delivery.
Items of Others  and Kits & Harness  catalog can be shipped either by Express or register mail. We recommend you to choose the Express, it only takes 1-7 days. But by register mail, it will take 20-35 days, and easy to get lost.


TopDelivery Destination Address

Please complete the shipping address information in your account  carefully. This will serve as the delivery destination for your orders. We will consider your address  in your PayPal express account as a delivery destination if you choose PayPal express to checkout.

TopCan orders be tracked?

We will arrange the shipment for your item within 2 business days after payment confirmation.
Once your item is sent, an email with tracking number will be sending to you as well.
Some item will be sent by express, it usually takes 3-5 days for delivery process.
Some item will be sent by registered mail, then it will take about two weeks for shipment.

TopWhat should I do if I received the wrong item(s) or an item(s) is missing?

Please contact our service team within 7 days once you have received the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!

TopHow long does it take to arrive?

Generally speaking we will arrange the shipment in 1-2 business days once the payment is confirmed, and Eonon cooperate with famous FedEx, TNT, TOLL and EMS, which enable over 90% of our customers to get their items within one week.

TopHow to check your order status?

Once your item is sent, an email with tracking number will be sending to you as well, you can check the order status on the bottom of our home page with your order number or tracking number.

TopShipping assurance

You can choose to add shipping assurance to your order by paying 5USD when ordering in our website. It is optional. 

TopWhere is my item shipped from?

Please kindly pay attention that: orders placed from our different websites will be shipped from different warehouses. ---> HK Warehouse ---> UK warehouse

TopAny discount on buying multiple products?

If you buy 2 or more products (including at least one DVD or GPS unit), discounts will be provided on the total shipping fee as follows: 

Product Quantity Shipping Discount
2-3 20% off
>= 4 30% off

Cameras, Monitors, Digital TV box, Security Face Panel , ipod/iphone cable ect are the hot products that most of our customers will buy with the DVD/GPS units, get them together at one time will help you save more! You can also refer to the "Recommended Products" of each product page and “People bought this also bought” on the shopping cart in our website to know more.