Shipping & Delivery - Eonon Support

About postage

We provide free shipping services for the following countries and areas: The United States, the United Kingdom, Germany, Australia, Malaysia, Singapore, Thailand, Vietnam, Hong Kong and Macau

Please kindly pay attention:

1We don't offer free shipping to certain subsidiary islands of the United Kingdom and United States, including 

Virgin Island UK, Guernsey UK, Jersey UK, Virgin Island USA, Guam USA, Hawaiian Islands USA etc. For other countries and areas, please check the item detail page of the corresponding item.

2. Some remote areas may require extra charges. The specific cost depends on the standards of various couriers company.

Delivery Time

Usually your order will be shipped within 2 business days of its payment confirmation.

Delivery Address Requirement

When you’re placing an order, please include your full delivery address including door number, street name and zip code. Please also include a contact telephone number so the carrier may contact you if there’s any issue with the delivery.

PO BOX Delivery Address

We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.

Tracking Information

Once the item has been shipped, we will send you an email with the order details and shipping information. In this email you will find the tracking number for your item. If you do not receive this email, please contact our online customer service.

Our Shipping Partners

We currently maintain cooperative relationships with: FedEx, TNT, TOLL, EMS, Air Parcel, YODEL and DHL. Our commitment to our customers is to assure the delivery reaches its destination in the quickest manner with the lowest cost.

Can I cancel my order after shipment?

Orders cannot be cancelled once they are shipped.

Shipping Areas

Currently we ship to most countries except for Argentina, Brazil, India, Peru, Philippines, and certain military areas. Some extended areas may require extra charges.

When will I receive the package?

Most of our products will be sent by express. After our delivery, usually it takes approximately 3-7 days to receive. A tracking number will be sent to you via email too.
But if you solely buy items under "Accessories" & "Cameras" categories, they will be shipped by registermail, which may take about 7-25 days to arrive.

What should I do if I received the wrong item(s) or an item(s) is missing?

Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!

How do I check my order status?

Once your item has been sent, an email with a tracking number will be sent to you as well, you can check the order status at the bottom of our home page with your order number or tracking number.

Shipping insurance

You can choose to add a shipping insurance to your order by paying an additional 5USD when placing your order.

Where is my item shipped from?

For US customers, we ship first from US warehouse. If there is no stock in US warehouse, then we ship from Shenzhen warehouse.
For UK and other EU countries customers, we ship first from Germany warehouse. 
Other than the above countries, we ship from Shenzhen warehouse.