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Thank you again for supporting Eonon! We want you to know that we value your continued support greatly, especially during uncertain times like this.

Eonon has been taking precautions to protect our staff and our customers against the COVID-19 virus. We would like to inform you in advance that due to the impact of the COVID-19 virus, there may be slight delays in delivery schedules.

We are doing our best to ensure that your orders will reach you in time as much as possible, so do bear with us! Thank you very much for your understanding, and in the meantime, please stay safe!

We provide free shipping services for the following countries and areas: The United States, the United Kingdom, Canada, Australia, Malaysia, Singapore, Thailand, Vietnam, Hong Kong and Macau.

Please kindly pay attention:
1. We don't offer free shipping to certain subsidiary islands of the United Kingdom and United States, including Virgin Island UK, Guernsey UK, Jersey UK, Virgin Island USA, Guam USA, Hawaiian Islands USA etc. For other countries and areas, please check the item detail page of the corresponding item.
2. Some remote areas may require additional charges. The specific cost depends on the standards of various courier companies.

We have warehouses in the United States, the United Kingdom, Canada and Hong Kong. You can check the shipping warehouse after selecting the delivery country on the product page.


US warehouse: Only for customers from the United States.
(Orders shipped from the US warehouse will be sent off within 2 business days; you can expect to receive it within 3-7 days.)

UK warehouse: Only for customers from the United Kingdom and other EU countries.
(Orders shipped from the UK warehouse will be sent off within 2 business days; you can expect to receive it within 3-7 days.)

Canadian Warehouse: Only for customers from Canada.
(You can expect to receive it within 2-4 days.)

HK warehouse: For customers from Canada, Australia and other countries.
(Orders shipped from the Hong Kong warehouse will be sent off within 3-5 business days; you can expect to receive it within 4-7 days.)

Note:
1. If products in our US warehouse and Canadian Warehouse are out of stock, we will ship from our HK warehouse preferentially in order to let you receive the package as soon as possible.
2. * Orders placed after 3:30 pm will be processed the next day.
    * Orders placed after 3:30 pm Friday will be processed next Monday morning.

Delivery Address Requirement
When you place an order, please provide your full delivery address including door number, street name and zip code. Please also provide a contact telephone number, so the carrier could contact you when there’s any issue with the delivery.

PO BOX Delivery Address
We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.

For customers from Taiwan and Hong Kong
Please enter your name and address information in traditional Chinese if you live in Hong Kong or Taiwan.

When will I receive the Tracking Information?
Once the item has been shipped, we will send you an email regrading the order details. Please check your order details and help confirm there is no error.
An email regarding your shipping information will be sent to you within 2 days. In the email you will find the tracking number for your item. If you do not receive the email, please contact customer service support@eonon.com.

Can I cancel my order after shipment?
Orders cannot be canceled once they are shipped.

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