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Thank you again for supporting Eonon! We want you to know that we value your continued support greatly, especially during uncertain times like this.

Eonon has been taking precautions to protect our staff and our customers against the COVID-19 virus. We would like to inform you in advance that due to the impact of the COVID-19 virus, there may be slight delays in delivery schedules.

We are doing our best to ensure that your orders will reach you in time as much as possible, so do bear with us! Thank you very much for your understanding, and in the meantime, please stay safe!

We have warehouses in the United States, the United Kingdom and Hong Kong. You can check the shipping warehouse after selecting the delivery country on the product page.

US warehouse: Only for the United States customers.
UK warehouse: Only for the United Kingdom and other EU countries customers.
HK warehouse: For Canada, Australia and other countries customers.

Note: When a product in the US warehouse is out of stock, in order to let you receive the package as soon as possible, we will give priority to shipping from Hong Kong.

For orders shipped from the US: It will be shipped within 2 business days, you can expect to receive it within 4-7 days.

For orders shipped from the UK: It will be shipped within 2 business days, you can expect to receive it within 4-7 days.

For orders shipped from Hong Kong: It will be shipped within 3-5 business days, you can expect to receive it within 8-10 days.

Note:
* Orders placed after 3:30 pm will be proceed on next day.
* Orders placed after 3:30 pm Friday will be proceed on next Monday morning.

* Orders placed after 3:30 pm will be proceed on next day.
* Orders placed after 3:30 pm Friday will be proceed on next Monday morning.

We don't offer free shipping to certain subsidiary islands of the United Kingdom and United States, including Virgin Island UK, Guernsey UK, Jersey UK, Virgin Island USA, Guam USA, Hawaiian Islands USA etc. For other countries and areas, please check the item detail page of the corresponding item.

Some remote areas may require extra charges. The specific cost depends on the standards of various couriers company.

Delivery Address Requirement
When you’re placing an order, please include your full delivery address including door number, street name and zip code. Please also include a contact telephone number so the carrier may contact you if there’s any issue with the delivery.

PO BOX Delivery Address
We currently do not ship to PO BOX addresses, so please provide a non-PO BOX address for delivery.

Tracking Information
Once the item has been shipped, we will send you an email with the order details and shipping information. In this email you will find the tracking number for your item. If you do not receive this email, please contact customer service support@eonon.com

Can I cancel my order after shipment?
Orders cannot be canceled once they are shipped.

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