Seel Shipping Insurance is an optional third-party insurance service that adds an extra layer of security to your order. If your package is lost, damaged, or misdelivered during shipping, you can easily file a claim directly with Seel and receive a fast and fair resolution-no need to deal with the carrier or the seller.

If you added Seel Shipping Insurance when placing your order, you will receive an email from support@seel.com after your payment is successfully processed. This email includes a link to the Report an Issue portal where you can submit your claim.

Shipping issues like lost, damaged, or delayed packages can happen. Without protection, resolving these problems often requires time-consuming communication with sellers or shipping carriers.

With Seel Shipping Insurance, you get peace of mind:

• Get fast compensation for lost, damaged, or delayed orders

• No need to deal with customer service or file complex claims

• Enjoy a more secure and worry-free shopping experience

• Easy, transparent, and efficient claim process

For just a small fee, Seel adds an extra layer of protection to every order.

The insurance fee is charged at 2.5% of the total order amount paid.

1. Can I cancel Seel Shipping Insurance after purchasing it?

Yes, you can cancel Seel Shipping Insurance before your order is shipped by contacting the Eonon support team. Once canceled, the insurance fee will be refunded to your original payment method.

Please note, insurance cannot be canceled after the order has been shipped.

2. Is Seel Shipping Insurance automatically included with my order?

No, Seel Shipping Insurance is not automatically included. It is only available in select countries and must be manually added at checkout based on your preference.

3. I forgot to purchase shipping insurance when placing my order. Can I buy it separately?

Sorry, shipping insurance must be purchased at the time of ordering and cannot be added afterward. Thank you for your understanding.